Product and account help
For sign-in, verification codes, child profiles, activity reflections, Milestone or Skill Assessments, result pages, app downloads, and device compatibility.
When possible, include:
- the app version and phone operating-system version;
- the page where the problem occurred and the approximate time;
- steps that reproduce the problem;
- a screenshot that does not show another family's information;
- account-identifying information only through the secure process requested by support.
Email: contact@betterparenting.app
Content corrections and source suggestions
For questions about milestone or skill wording and ages, developmental explanations, interaction guidance, activity observations or developmental benefits, broken sources, and translation errors.
Please include the page URL, the specific passage, what you believe should change, and a source that can help us verify it. The content team prioritizes issues involving health and safety, factual errors, inaccurate product claims, and general wording in that order.
Submit a correction: contact@betterparenting.app
Read the full process in our Editorial and Review Policy.
Privacy, data, and account deletion
For requests to access, correct, export, or delete personal information; withdraw a permission; close an account; make a child-information or guardian request; or submit a privacy complaint.
To protect the account, we may verify the requester's identity according to the Privacy Policy. We will not ask you to post unnecessary sensitive material on a public page.
Privacy email: privacy@betterparenting.app
Delete an account in the app: Profile → Account & Security → Delete Account. Complete the identity confirmation and final deletion confirmation shown in the app. If you cannot access the account, contact the privacy email above.
Read the Privacy Policy for full details.
Payments and charges
All Better Parenting app features are currently free. If you see an unexpected charge, third-party store item, or suspicious payment associated with the Better Parenting name, keep the store order or payment-platform information and contact product support. Do not email a full card number or payment password.
Email: contact@betterparenting.app
Safety or serious issue reports
If an activity instruction may create a real-world safety risk, content may cause a serious health misunderstanding, an account appears to have been accessed without permission, or you discover a security vulnerability, use the priority contact and put Safety issue in the subject line.
Safety issues and security vulnerabilities: contact@betterparenting.app
This channel does not provide emergency medical care. If a child or family is in immediate danger, contact local emergency services or a qualified medical provider.
Media, research, and partnerships
For media interviews, content collaboration, research communication, institutional partnerships, and business inquiries. Briefly describe your organization, contact person, purpose, expected timing, and intended public scope.
Email: contact@betterparenting.app
Operator and support languages
- International service operator: Better Parenting LLC;
- Mainland China service operator: Shanghai Si'erwu Education Technology Co., Ltd.;
- Support languages: Chinese and English;
- Support correspondence address: Room 805, No. 233 Rushan Road, Pudong New Area, Shanghai, China;
- International legal notice address: Better Parenting LLC, 27-21 44th Dr., Apt 803, Long Island City, New York 11101, United States.
We will handle messages as soon as we can. Until we have a response time that can be met consistently, the website does not promise a first-response service level.
Before submitting, you may find the answer here
- Frequently Asked Questions
- How Better Parenting works
- Editorial and Review Policy
- Privacy Policy
- Terms of Use